Curbside Service FAQ
Curbside Pick Up
Starting Tuesday, June 2, 2020, the Larkspur Library will begin to offer curbside pickup of library materials on hold by appointment. This is the first step towards the restoration of services.
Please note that wait times for holds placed online for items from other MARINet libraries may take longer than usual for pick up as we have a large backlog and not all MARINet Libraries are opening at the same time.
FREQUENTLY ASKED QUESTIONS (FAQ)
What has changed?
The Library’s operating hours have changed and will now be Tuesday through Saturday. Curbside service days are Wednesday, Friday, and Saturday. The Library is open to the public for indoor visits Tuesdays and Thursdays.
Update: The Library's book and media drops are open again. You can return material at your convenience.
How does curbside pick-up work?
If a patron has an item on hold:
Patrons will be notified by email that their item on hold is available. Patrons will need to call (415) 927-5005 and schedule a time to pick up their holds during curbside pickup hours.
Items will be checked-out to patrons in advance and staged in a bag for your convenience and placed on a table under a canopy in the parking lot adjacent to the Children’s Room Entrance and Book Drops.
What days and hours will the library be open for curbside pickup?
Wednesday, Friday, and Saturday 12 p.m. to 4 p.m.
What happens if I was scheduled for curbside pickup, but I missed my window?
Any items not picked up during the pre-scheduled pickup window will be kept one additional day. Update: Items not picked up on a curbside day, will be placed on a book cart and placed outside during our open days.
Please contact us if you need us to hold your items longer.
What should I do if I have a question regarding my curbside pickup while I’m at the library?
Please call us at (415) 927-5005 for assistance.
What should I do if I have mobility issues and I cannot pick up my materials at the curb?
If you need assistance, please indicate this when you call us to arrange for pick up. You will be asked to call the library again once you arrive and a staff member will bring the material to you.
How do I return items?
Update: Our material drops are open again. Material can be returned at any time in the outside drops.
Now that the library is open for curbside pickup, are all of my library materials due? How much time do I have to return my items?
Library due dates have been extended to July. Please check your account for updates.
Can I drop off donated materials?
No. At this time the Larkspur Library is not accepting donations.
What safety measures are being taken for the public and staff?
We will be employing social distancing and public health recommendations for employees and patrons. We continue to provide items in a bag for curbside pickup to reduce contact. We are also asking the public to wear masks when picking up library material and returning material. We are also providing all staff with PPE for their protection. Our re-opening plans have been vetted through the Marin Recovers.
When will all in-person library services and full public access to library facilities resume?
The short answer is: we don’t know yet. The longer answer is that the Library follows state and local public health guidelines for all operations. Conditions in the community may change, necessitating new public health orders that the library will comply with that may allow for expanded in-person service and use of facilities, or require increased social distancing measures. We are working to restore limited library services and access in a safe, coordinated, and phased effort and will continue to adjust and restore services where possible with safety in mind.
In addition to public health orders, the City of Larkspur is experiencing significant decreases in revenue due to the COVID-19 impact on our local economy. This will impact the Library’s operating hours as well as in-person services. A presentation providing an overview of Larkspur’s preliminary budget can be found here.